Meet the Owners
For Joe, it’s all about the guest experience. “Dining should be the whole package of being taken care of, the food being good, and for that hour or two being able to forget everything and just have a good time.” Of course, providing a stellar guest experience starts with doing what you do best. “We’re a burger place first, and you’re always trying to make it new and tweak it to fit the newest trends, but a good hamburger never goes out of style.” On a typical day you’ll find Joe in the back of the house on the line, cooking, making sure the physical operation of the restaurant runs smoothly.
With a background in marketing and teaching and the longest tenured of Arthur’s three owners–she started in 1987 as a server–Susan provides a unique perspective on what makes Arthur’s what it is today, and what’s made it the Cincinnati institution it’s become. “It’s our burgers and our other great food along with our top notch service. We’re about hospitality and friendliness. It’s the mood. That’s what sets us apart.” Susan is the one the crew turns to for organization, office operations, systems and procedures. “I like coming to work every day. It’s an adrenaline rush for me.”
For BJ, it’s all about service. “I’m a pleaser. I like to make people happy. And to provide great service you have to put other people’s needs before your own. You have to be selfless.” BJ sees being one of the owners of a Cincinnati institution like Arthur’s as a responsibility and an obligation. “You have to do what you do well, and do it well consistently. I want every person who walks through the door to leave happy, full and wanting to come back. That’s what gives me the greatest pleasure in my job.”